Refund policy

Return Policy

Digital Products — Final Sale

All digital products, including digital music, downloads, and digital files, are non-returnable and non-refundable.

Because digital items are delivered instantly and cannot be “returned,” all sales of digital products are final. Please review product descriptions carefully before completing your purchase.

If you experience any issues with downloading or accessing your digital file, contact us, and we will be happy to assist.

 

📩 Support: ms.sabrinamills@gmail.com

Physical Products (If Applicable in the Future)

We have a 30-day return policy for eligible physical items. This means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it

  • Unworn or unused

  • With tags (if applicable)

  • In its original packaging

  • Receipt or proof of purchase is required

To start a return, contact us at:

📩 ms.sabrinamills@gmail.com

If your return is accepted, we will provide a return shipping label and instructions on where to send your package. Items sent back without first requesting a return will not be accepted.

 

Damages and Issues (Physical Products Only)

 

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

 

 

Exceptions / Non-Returnable Items

 

Certain items cannot be returned, including:

  • Digital products and downloads

  • Custom or personalized items

  • Perishable goods (food, flowers, plants)

  • Personal care items (beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you have questions about a specific product, please contact us before purchasing.

 

 

Exchanges (Physical Products Only)

 

The fastest way to ensure you get what you want is to return the eligible item and place a new order once the return is approved.

 

 

European Union 14-Day Cooling-Off Period (Physical Products Only)

If your order is shipped to the European Union, you have the right to cancel or return eligible physical items within 14 days of delivery, for any reason and without justification.

Returned items must be:

  • In original condition

  • Unworn or unused

  • In original packaging

  • Accompanied by proof of purchase

This does not apply to digital products, which are non-refundable once delivered.

 

 

Refunds (Physical Products Only)

 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since approval, contact us at:

📩 ms.sabrinamills@gmail.com